Service Contracts

We understand the value and expenses associated with today's technology as well as the demands placed on installed systems or components. JP Lilley chooses to be proactive in protecting our customers' valued resources by offering our clients Service Contracts for their audio visual systems. Our technicians are factory and industry certified and use the latest equipment and techniques to troubleshoot your system.

Features of each standard Service Contract

• Verify convergence on all video/data projectors for all input signal types
• Verify image quality and alignment
• Clean projector filters and lenses
• Check lamp hours
• Verify audio integrity of installed system
• Verify operation of any installed control system
• Verify operation of overall system performance
• Verify and repair any system connections
• Document each system visit and recommend any equipment repairs or upgrades

Benefits of having a Service Contract

• Help-Desk support
• Remote diagnostics and management services
• Email support and knowledgebase
• Scheduled visits to meet your timeline
• Unlimited phone support 
• Extended product life
• Protection against the high costs of unexpected repairs
• On-Site support and diagnostics
• An emergency visit for those unexpected problems

 Your peace of mind and confidence in a highly trained service staff is our goal!

Customizable

We understand that not every client needs the same configuration of support for their system. So we offer the ability to customize each Service Contract to meet your needs through the following options:

• Loaner equipment
• Extended hours
• Custom response times
• Parts coverage
• Spare parts inventory
• System software and firmware upgrades
• Remote backup of key software
• Remote monitoring of control systems

Priority system integrations require flexible support!